Return // Exchange Policy

Happy Customers are a priority for us here at PACE Apparel Co., if you have simply changed your mind or have accidentally ordered the wrong size we happily offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please choose your items carefully as we DO NOT offer refunds, only exchanges or store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gemma@paceapparelco.com.au.

Please Provide the following Details

Email Subject // Return Request - O/N# (insert the order number provided on the packing slip or order confirmation email)

Email Content

  1. Please note the product that you wish to exchange or return & reason for return ie - wrong size, item not as expected, change of mind etc..
  2. Wait for a response with instructions on returning your item (please allow 3-5 days) 
  3. Return postage is covered by the customer, we recommend using registered post to ensure goods are tracked as we take no responsibility for lost items. 

If your return is accepted, we’ll send you return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at gemma@paceapparelco.com.au.


Damages and issues
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
Please choose your items carefully as we DO NOT offer refunds, only exchanges or store credit. However in the event that there is a Manufacturing fault or defect & completely dependent upon the circumstances a  refund may be issued,  (depending on the item, options to repair, replace or refund subject to Australian Consumer Law)

If you believe your item has a manufacturing fault or is defective please get in touch with us immediately, following the below process. We may ask you to provide proof of damage & images to support.

 

Email Subject // Item Fault - O/N# (insert the order number provided on the packing slip or order confirmation email)

Email Content

  1. Please note the product & fault.
  2. Wait for a response with instructions on returning your item (please allow 3 Business days)
  3. Return postage is covered by the customer, we recommend using registered post to ensure goods are tracked as we take no responsibility for lost items. 

If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.